A dying baby, a home in flames and a father in distress: Broward 911 callers cry out for help and no one answers the phones

In a months-long investigation, the South Florida Sun Sentinel discovered thousands of unanswered 911 calls and talked to desperate callers who never connected with the help they needed. As alarm about the public safety crisis spreads, fire chiefs and city officials are scrambling. But nothing’s been done — and Broward County's 911 call centers remain dangerously understaffed.